Yes. Visa, Mastercard, Discover and American Express, along with pre-approved checks, money orders, & cash.

Absolutely. Delivery time is dependent on the manufacturer’s schedule and availability.

Yes. The discount varies depending on the quantity and item(s) ordered. It is usually 15-20% plus free freight.

We sell individual reeds and boxes of 10 or 25. All receive 20% discount off current retail price. An ongoing in-store special gives 2 FREE reeds with the purchase of 10 reeds (punch card program).

We place orders for music and accessories nearly every Monday. It usually arrives in about one week, if it is in-stock at the warehouse.

We stock the books actively used in area school music programs only. For additional options, see our LINKS page.

We rarely purchase used instruments, however, we offer generous terms on select consignments.

Sure. We can repair or replace parts on nearly any quality instrument.

Perhaps, but our generous warranty does not apply. Please note that many inexpensive instruments are poorly designed, play out of tune and cannot be repaired due to the nature of the alloys used in their construction. We will judge repairability on a case-by-case basis.

$60.00 per hour plus parts. Warranty repairs for your rentals from one of our approved affiliates are generally free.

Yes

Generally we only perform this service for schools and institutions after receipt of a work or purchase order.

Absolutely. Best to contact us via email as phones are not always checked after hours. Extra charges may apply. Email: service@juneaubrass.com

All repair/restoration services are done by us locally in the order received. Plating, lacquering, and certain overhauls are sent outside.

Yes. We continue to provide warranty service FREE for all instruments we rent and sell, or which are rented through our affiliate, unless damaged as a result of willful neglect or malicious behavior. (Note: our rental program was discontinued 12/2014. Warranty service will continue per the contract in force. Bring your contract information with you when you bring in your instrument)

Generally not. If you can reach us by email after hours, we will attempt to work you in. If you need a rush repair we may charge a bit extra.

Tuesday-Saturday, 1-5pm throughout the school year. Outside those hours please confirm an appointment by phone or email. During Summer months we are available 6 days per week by confirmed appointment only. We are closed Sunday.

Yes, by confirmed appointment only.

We fix and warrant every instrument we sell. An increasing number of poorly constructed instruments containing “pot metal” are showing up in the local marketplace. These expendable, “throw-away” instruments cannot be covered by our generous warranty and so cannot be consigned or overhauled by JBW. We may elect to perform minor repairs on a case by case basis, however no warranty will apply to these adjustments